Everdry installed a sump pump system for us in 1998, after our basement had partly flooded on account of a badly installed tile. The work was difficult, as trenches had to be dug in a crawl space; thus, it also was expensive. However, the system has worked perfectly for the last 16 years, except the one time the pump was not working effectively. Everdry replaced this unit with a new pump free of charge. I find it useful to have the service warranty renewed annually at a minimal rate, and I am pleased that Everdry reminds me each year of that renewal. I am very satisfied with the service of Everdry and I consider Everdry of Greater Grand Rapids a very decent and reliable company.